Anonymous
map-marker Averasboro, North Carolina

Complaint

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Rude workers and rude manager that refused to wait on me to order. Flies all around the area and resturant and on food areas and veggies lefted out on counter after flies landed on them then they refill veggies that was lefted on counter that flies was on. The workers and that manager have messed up attitudes and don't smile nor act like they want to even be there for work. So if I was anyone I wouldn't go there to eat im not and I wont be back there again its disgusting as ***
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Cons:
  • No leadership for team

User's recommendation: DONT GO

Anonymous
map-marker Chesapeake, Virginia

Amazing employee

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Connor took care of me and my fiancèe tonight while we were traveling out of town and he did an amazing job!
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Ian B Ppo

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Store Complaint

You all gave me coupons that wouldn't *** work! I will not be treated like this! I got coupons in the mail that said buy one sub and get one free. The store wouldn't take it because there was no barcode. I'm not mad at the store, I'm mad at corporate.
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Loss:
$5

Preferred solution: Full refund

Madison A

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Verified Buyer
|

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Verified Reviewer
| map-marker Cassidy, Missouri

Poor franchise servicw

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Quiznos - Poor franchise servicw
Quiznos - Poor franchise servicw - Image 2

Today @ 5pm I decided to order online from a location in Ozark, MO. I was in Springfield, MO headed home, I placed my order and paid for it at 510p, then having had the issue before I called to make sure my order was submitted to the store.

They never check for online orders, I’ve had this problem several times so I call every time I place an order. I drive to Ozark, it’s rush hour here, they confirmed the order will be ready by 535, I arrive at 545, wait in line behind another customer who has ordered 5 of the same sandwich. I’m being patient, waiting my turn, but upon waiting I can see two other people walking back and forth in the kitchen while one elderly woman is trying to make these sandwiches alone. She would pull one bread out and build one sandwich all the way to wrapping before she started the next one in this mans order.

I watched it 5 times and now it’s 6pm. I say I’m here to pick up my order. She stated that it still isn’t ready but she can get to it after she gets the line of people caught up. I asked her to cancel the order in which she responded she doesn’t know how to do that, I waited 50 minutes for this to get this far and for her to ask me to wait longer for the line to go down set me over the top..

she refunded me cash from the register, I believe everyone should be trained better, and the two guys who wouldn’t help should be fired. I know that won’t happen.

Anyway thanks I won’t use your store anymore. Store ID 208216

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Pros:
  • Food
Cons:
  • No leadership for team

Preferred solution: Let the company propose a solution

User's recommendation: Go to subway

Casey G Rns
map-marker Cedar Rapids, Iowa

Cleanliness of dinning area in Store 298

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Quiznos - Cleanliness of dinning area in Store 298
Bottom of stools very dirty and appear to never be cleaned. Stools are upside down on the tables in dinning area and I noticed that the under side of the stools that you would grab to scoot the stool up to the table are extremely filthy. So in effect every time you touch the stool you're putting your fingers in this filth and then onto your food and in your mouth. I dare you or your children to touch the stool then put your finger in your mouth. I brought this up to the employees a couple of months ago and they did not care and it has not gotten any better.
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Preferred solution: Let the company propose a solution

User's recommendation: Do not touch the under side of the tables of chairs, they are gross.

Anonymous
map-marker Stafford, Texas

Very unsatisfied

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This may be silly, but on a recent trip i ordered the "French onion soup". Quiznos has bread and cheese, and an oven. There were neither of these in my soup. I received, instead, hot onion broth, for almost $3. The sandwiches are always good, but stay away from this soup!
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User's recommendation: Keep away from *** soup

TenekaD W
map-marker Hawthorne, California

Rude service

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I was getting my chicken salad prepared but because I asked for fresh lettuce and extra lettuce the guy then replied my coworker is going to finish making your food then he then started cutting bread then a customer came in then he helped the customer behind me meanwhile I had to wait for his coworker to help me his demeanor was very harsh no customer service whatsoever also I asked for a manager on duty they both said he isn't here so definitely they need a manager leading then I honestly was just embarrassed by the whole situation
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Preferred solution: Let the company propose a solution

User's recommendation: Absolutely not

1 comment
Eric Kzw

Little kid, if you want fresh lettuce they have to go to the back and get it. Nothing rude about that.

Colin S Fpx

Incorrect order when we got home -Duhh look at your oder before you get home.

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The MOD at the Johns Creek location Saturday 29 August 9:30 pm was very combative. My kids eat there all the time no problem. My son returned home wrong order - it happens. Very poor response to remedy the situation from the MOD.
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Preferred solution: Train the MOD - she would not give me her name

Amber O Oix

Coupon

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I had a coupon code that didnt get scanned and I ended up paying full price. When I asked the cashier to help correct it they told me that cant do anything to help and calm corporate. So I did that and the customer service rep was rude as well.
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Loss:
$6
Pros:
  • Customer service

Preferred solution: Price reduction

User's recommendation: Learn to provide customer service since that’s the job they’re being paid to do.

Anonymous
map-marker Miami Beach, Florida

Correct a Wrong

Sheila,

I am reading about the lease that was renewed at 1275 Grand Street.

I congratulate you and hope for the best for Quiznos corporate and for that more than qualified franchise owner Adam.

I am dismayed at your insistence that Jimmy Lambados was the, quote, unquote, FOUNDER of QUIZNOS CLASSIC SUBS.

I don't know where you got that erroneous information other than the Shaddens and Jimmy lambatos themselves.

Jimmy Lambados was my partner in an Italian restaurant by buying 20% and wanted nothing to do with Quiznos.

He was GIVEN 20% of the stock by me to appease the fact that I was taking time away from our Italian restaurant and catering business.

How Jimmy and the Shaddens could live with such a lie for all these years is disappointing and appalling to me.

I thought they were upstanding.

I'm sure their respective families would be embarrassed by that behavior.

Unfortunately, I lost my temper prior to the closing of the Quiznos deal because the deal was changed at the last minute. I was very sensitive when it came to selling my baby that I've been working on for over ten years years..

with no paycheck.

I'm wondering what it has done to my legacy and reputation as my friends think I am some kind of fraud when I say I was the founder of the Quiznos Classic Sub concept only to Google it to find out that Jimmy Lambatos was the founder.

Just ask them if they know where the name "Quiznos" came from.

At first the Shadden's claimed that they were the founders until I caught them at a franchise promotion seminar here in Miami. I reluctantly mentioned it to the gentleman that was giving the seminar. The presentation video they used was consequently abanded.

It was my fault that I lost my temper but it does not call for a reputable lawyer and his son and and Jimmy, a family man, to live with a lie for all these years.

Their vengeful strategy, I fear, has worked, for I am deeply hurt and annoyed.

I feel I have some suggestions to help the concept at this point in its existence, and would gladly attempt to contribute suggestions that would help correct and improve the Quizno's program.

I realize that the restaurant industry is crowded and not what it used to be. Nevertheless, some very questionable corporate policies and decisions were made.

It is evidenced by the reactions of the franchisees.

God knows I am intimately interested in the success of my concept and wish you well in the future.

I hope that this indiscretion can be fixed as soon as possible.

I also hope it is conceivable, at this point, for the new owners to even worry about this situation, but feel free to contact me at any time to set the record straight and take advantage of any suggestions that I might have.

I am not a bad guy.

You can ask my over 450 employees in my twelve restaurants as well as my Quizno's franchisees, how I treated them.

Believe me, there was no conflict of interest in my management style. We were all family and shooting for the same target.

Regardless of your response, I wish you all the luck in the world in the future.

Yours very truly,

Todd Disner

971-322-****

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Anonymous

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Verified Buyer
| map-marker Marquette, Michigan

Would not recommend to anybody

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Quiznos - Would not recommend to anybody
My account was charged for an app purchase I never received due to the Quiznos location being permanently closed. I have sent several emails requesting a refund and have received no response.
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Anonymous
map-marker North Platte, Nebraska

Problem with manager of store

I was cut off by a driver then flipped off by her, when I contacted the store about it they said she's the manager. She then called me and chewed me out for reporting her. This was the Hastings, NE store.
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1 comment
Guest

Call her, get her talking and record her. Send the recording to Corporate.

Jamie S Caf
map-marker Saskatoon, Saskatchewan

No salad

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Today my boyfriend and I went to eat at Quiznos. I ordered a salad only to take it home and to realize they never put any dressing on. Waste of my money.
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Loss:
$21
Pros:
  • One of the customers would speak english
Cons:
  • No dressing
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Chassity Fxt

Unless you returned the salad, you should not get a refund. Also liar, why is your title no salad. Seems to me like you are lying because you cannot afford to eat out.

Dr Zfd

Press/Advertising

Hello. We are trying to contact you via your twitter account. @Quiznos Please check your twitter account for notifications. You may not be aware but your advertising dollars are being spent on a hate-filled website/platform. When you’ve addressed this issue please contact us so that we can pass along the great news to consumers, customers, staff, businesses, the community, the public, etc.. Thanks! Consumers United Sent from my iPhone
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Reason of review:
Press/Advertising

Preferred solution: Stop advertising on a hate-filled website/platform.

Anonymous
map-marker Seattle, Washington

Bad awful tasting sandwich

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No one has gotten a hold of me, nothing and cant find a phone number, would like my money back or a new sandwich.
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